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Refund & Cancellation Policy

Last updated: 8/2/2026

1. Order Cancellations

You can cancel your order at no cost as long as the restaurant partner has not yet accepted or started preparing it. Once the restaurant has accepted the order, cancellations may be subject to a cancellation fee up to 100% of the order value.

2. Refunds for Missing or Incorrect Items

If you receive an order with missing items, entirely incorrect items, or items that are spoiled, please contact our support team within 24 hours of delivery. We will investigate the issue with the restaurant partner and issue a partial or full refund to your original payment method as appropriate.

3. Delivery Delays

While we strive for timely deliveries, factors like traffic, weather, or restaurant delays can affect delivery times. Refunds for delayed deliveries are assessed on a case-by-case basis. If your order is significantly delayed beyond the estimated time, please reach out to support.

4. Refund Processing Time

Approved refunds are typically processed within 3-5 business days, depending on your bank or payment provider.

5. Contact Us for Support

For any issues related to cancellations or refunds, please contact us immediately: